Ason Towers Care Hub – Data Retention & Deletion Policy
Effective Date: 16/01/2026
Last Updated: 16/01/2026
1. Purpose of this Policy
This Data Retention & Deletion Policy explains how Ason Towers Care Hub collects, retains, stores, and deletes personal information and platform data.
The policy is designed to comply with:
• the Privacy Act 1988 (Cth)
• the Australian Privacy Principles (APPs)
In particular:
• APP 1 – Open and transparent management
• APP 5 – Notification of collection
• APP 11 – Security of personal information
• APP 12–13 – Access and correction rights
This policy applies to all platform users including:
• Consumers
• Providers
• Workers
• event hosts
• advertisers
2. Types of Data We Collect
We may collect and store several categories of data.
2.1 Account & Identity Data
Examples include:
• name
• email address
• phone number
• account login credentials (stored securely)
• user role (Consumer, Provider, Worker)
2.2 Profile & Listing Data
This may include:
• service descriptions
• job advertisements
• profile information
• qualifications or screening declarations
• availability, location, and service categories
2.3 Communication Data
Examples include:
• messages sent through the Platform
• enquiry records and timestamps
• support requests and complaints
2.4 Transactional Data
Examples include:
• subscription status
• billing records and invoices
• payment confirmations processed through third-party payment providers
2.5 Technical & Usage Data
Examples include:
• IP addresses
• device information
• browser data
• log files and analytics information
2.6 Sensitive Information
Where necessary and lawful, we may collect limited sensitive information, such as:
• health-related information
• disability-related information
We aim to minimise collection of sensitive information and only collect it where necessary and with user consent or legal authority.
3. Data Retention Principles
Ason Towers Care Hub retains personal information only for as long as reasonably necessary to:
• operate and improve the Platform
• comply with legal and regulatory obligations
• resolve disputes or complaints
• enforce Terms and Platform Policies
Information is not retained indefinitely without purpose.
4. Standard Retention Timeframes
Unless a longer retention period is required by law, the following general timeframes apply:
Active accounts
• retained while the account remains active
Inactive accounts
• reviewed for deletion or anonymisation after 24 months of inactivity
Billing and tax records
• retained for a minimum of 7 years under Australian tax law
Support tickets and complaints
• retained for up to 7 years
System logs and security data
• retained for a limited period for security and audit purposes
Retention periods may be extended where necessary for:
• legal proceedings
• regulatory compliance
• dispute resolution
5. Data Storage & Security
Ason Towers takes reasonable steps to protect personal information against:
• misuse
• interference
• loss
• unauthorised access
• modification
• disclosure
Security measures may include:
• secure hosting environments
• access controls and authentication
• encryption where appropriate
• internal access restrictions to authorised personnel
Despite these measures, no system can be completely secure, and users acknowledge this risk.
6. Deletion, De-identification & Anonymisation
When personal information is no longer required:
• it will be securely deleted, or
• permanently de-identified or anonymised
De-identified data may be retained for:
• analytics
• platform improvement
• statistical reporting
7. User Rights: Access, Correction & Deletion
Users may request to:
• access their personal information
• correct inaccurate data
• delete their account and personal information
Requests can be submitted through the platform’s published contact channels.
We will respond within a reasonable timeframe, subject to legal obligations that may require retention.
8. Third-Party Processing & Offshore Storage
Ason Towers may engage third-party providers for services including:
• cloud hosting
• analytics
• communications
• payment processing
• AI or automation tools
Some data may be stored or processed outside Australia.
We take reasonable steps to ensure overseas recipients handle information in accordance with Australian privacy standards.
9. Exceptions
Requests for deletion may be refused or limited where:
• retention is required by law
• necessary to investigate misconduct
• required to defend legal claims
• needed for compliance or auditing purposes
10. Policy Updates
This policy may be updated periodically.
The most current version will always be published on the Platform.