Ason Towers Care Hub – Privacy Collection Notice
Last updated: January 2026
Ason Towers Care Hub Pty Ltd (“Ason Towers Care Hub”, “we”, “us”, “our”) operates a digital platform that helps connect Australians with aged care, NDIS-related disability support, and allied health services, including through provider directories, job listings, and events/webinars.
This Privacy Collection Notice explains:
• what personal information we collect
• why we collect it
• how we use and disclose it
• what happens if you do not provide it
It should be read together with our Privacy Policy and Terms of Use.
1) What information we collect
We collect personal information and, in some cases, sensitive information (including health information) about you.
The type of information we collect depends on how you use the Platform and whether you are a:
• Consumer
• Worker
• Provider
• Visitor
A. Information we may collect from all users (including visitors)
This may include:
• your name and contact details (email, phone number, address)
• account and profile details (username, profile photo, biography)
• device and usage data (IP address, browser type, log data, cookies and similar technologies)
• communications with us (support tickets, emails, feedback, complaint details)
• information submitted through forms, surveys, marketing sign-ups, event registrations, or chat tools (including AI support tools where available)
B. If you are a Worker (independent contractors or job seekers)
We may collect:
• identity details (full name, date of birth, identity verification status)
• ABN (where relevant) and business/service details
• qualifications, registrations, licences and certificates
• professional registration details (for example AHPRA)
• screening and verification information (e.g., NDIS Worker Screening Check status or police check information)
• work history, skills, experience, service preferences, availability and service areas
• reference details (referee contact information and feedback)
• payment information where the Platform facilitates payments or payouts (e.g., bank account details)
C. If you are a Provider (organisation or business)
We may collect:
• business and contact details (business name, ABN/ACN, phone, email, address)
• staff or representative details for account administration
• service categories, locations, credentials and compliance statements
• billing and subscription details
• information submitted for verification badges or quality indicators
D. If you are a Consumer (clients or participants)
We may collect:
• contact details and profile information
• information provided when seeking services (support needs, preferences, scheduling requirements)
• where voluntarily provided, health or disability-related information
• emergency contact details (if supplied)
• payment information where purchasing paid platform services
Sensitive information is collected only where reasonably necessary and generally with consent or as permitted by law.
2) How we collect your information
We usually collect information directly from you, including when you:
• create an account or profile
• post or apply for jobs
• message others through the Platform
• register for events or webinars
• submit forms or contact support
• use platform tools (including optional AI-assisted tools)
Information from third parties
We may also collect information from third parties where appropriate, including:
• when someone provides information on your behalf (e.g., guardian, representative, plan manager, support coordinator)
• verification and screening providers
• professional registration databases
• payment processors (for payment status or fraud prevention)
3) Why we collect your information (purposes)
We collect, use, and hold personal information to support several functions.
A. Providing and operating the Platform
This includes:
• creating and managing accounts
• enabling listings, job posts, applications, messaging, and events
• providing customer support
• responding to enquiries, concerns or complaints
• maintaining platform integrity and preventing misuse
• verifying identity or credentials where required
B. Safeguarding, risk management and compliance
We may use information to:
• manage incidents and complaints
• moderate platform activity
• enforce platform policies
• detect fraud, spam, impersonation, and harmful conduct
• comply with legal obligations
C. Communications and updates
We may send:
• operational communications (account notices, security messages, policy updates)
• newsletters or surveys
• promotions or platform offers (where permitted and you have not opted out)
D. Platform improvement and analytics
We may analyse usage data to:
• monitor usage trends
• improve platform features
• conduct internal research and product development
• enhance accessibility and user experience
E. AI-assisted tools (where used)
AI tools may help:
• summarise or organise information users provide
• improve search and matching results
• assist with help or support tools
AI tools do not provide medical advice and outputs may be inaccurate.
4) What happens if you don’t provide information
If required information is not provided, we may not be able to:
• create or verify your account
• enable certain platform features (e.g., messaging, job posting)
• process payments or subscriptions
• respond effectively to requests or complaints
5) Who we disclose your information to
Personal information may be disclosed to several parties.
A. Other platform users
Depending on your role, this may include:
• Consumers, Workers or Providers you engage with
• profile details you choose to publish publicly
B. Service providers and contractors
We may share information with companies that help operate the platform, including:
• identity verification services
• IT hosting and cloud storage providers
• analytics providers
• customer support tools
• payment processors
• fraud prevention services
• communications providers (email or SMS services)
C. Professional advisers and business partners
Including:
• consultants
• auditors
• legal advisers
• insurers
• research partners
D. Related entities
Information may be shared with related companies described in the Privacy Policy.
E. Legal and safety disclosures
We may disclose information where required or permitted by law, including to:
• government agencies
• law enforcement
• regulators
• authorities responding to threats to life, health, or safety
6) Overseas disclosure
Personal information may be stored or processed by service providers outside Australia, including:
• the United States
• India
• the Philippines
• other countries depending on suppliers
Where overseas disclosure occurs, we take reasonable steps to ensure Australian privacy standards are maintained.
7) Where to find more information / how to contact us
Our Privacy Policy explains in detail:
• how we manage personal information
• how you can access or correct your information
• how to lodge a privacy complaint
• how we manage data retention and deletion requests
For privacy enquiries, corrections, or requests: